Why choose Ombudsman Services?

Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.

We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.

• Make smart choices based on valuable insights from data analysis
• Exceed customer and regulatory expectations
• Manage evidence with ease and transparency through our case management system
• Access tailor-made support from our team of consultants and sector experts
• Receive regular visits, reviews, training and consultancy
• Discover opportunities to shine and collaborate across sectors
• Benefit from added value initiatives, thought leadership events and partnerships

Businesses benefit from consumer patience during lockdown, as complaining grinds to a halt

Published on: 06/08/2020

Businesses benefit from consumer patience as Covid-19 prompts unprecedented drop in complaint numbers.

Q2/3 Customer Experience Surveys

Published on: 27/07/2019

As you know, here at Ombudsman Services we like to hear your feedback, to recognise where you say improvements and beneficial changes have been implemented and where further focus is still required.

Ombudsman resolves more complaints as demand increases

Published on: 03/08/2019

The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.