in an efficient and ethical way beyond alternative dispute resolution [ADR]
by identifying the root cause of complaints
through training, consultancy and comprehensive analysis
through actionable insights
Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.
We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.
Watch our video to discover how we can help your business
Rather than building a case for one side, we put empathy, transparency and honesty at the heart of our service to make your customers happy.
*Source: Ombudsman Services Data. All cases accepted within terms of reference across all sectors ombudsman have served, from 2003 to 2019
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Published on: 06/08/2020
Businesses benefit from consumer patience as Covid-19 prompts unprecedented drop in complaint numbers.
Published on: 27/07/2020
As you know, here at Ombudsman Services we like to hear your feedback, to recognise where you say improvements and beneficial changes have been implemented and where further focus is still required.
Published on: 03/08/2020
The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.