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Turn complaints into insight

We use complaints data to help energy, communications, heat and the private parking sectors deliver better customer service.

Find out more

We can help you...

Resolve disputes

in an efficient and ethical way beyond alternative dispute resolution [ADR]

Reduce service failure cost

by identifying the root cause of complaints

Be competitive

through training, consultancy and comprehensive analysis

Improve customer service

through actionable insights

Why choose Ombudsman Services?

Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.

We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.

  • Make smart choices based on valuable insights from data analysis
  • Exceed customer and regulatory expectations
  • Manage evidence with ease and transparency through our case management system
  • Access tailor-made support from our team of consultants and sector experts
  • Receive regular visits, reviews, training and consultancy
  • Discover opportunities to shine and collaborate across sectors
  • Benefit from added value initiatives, thought leadership events and partnerships

Watch our video to discover how we can help your business

We're fair and impartial

Rather than building a case for one side, we put empathy, transparency and honesty at the heart of our service to make your customers happy.

We take into account

  • Both sides of the story
  • Relevant regulation
  • The law
  • Best industry practices

2,600+

Businesses helped

520,000+

Complaints handled

17

Years experience

*Source: Ombudsman Services Data. All cases accepted within terms of reference across all sectors ombudsman have served, from 2003 to 2019

Become a member and join a scheme?

Become a member to meet your regulatory needs and access a world of great services and benefits. Fill in our simple form and a member of our team will be in touch.

Join today

Want to talk about your needs or have a question?

Call: 01925 773921

Email: OSAccountManagers@Ombudsman-Services.org

Request a call back

Latest news and events

Businesses benefit from consumer patience during lockdown, as complaining grinds to a halt

Published on: 06/08/2020

Businesses benefit from consumer patience as Covid-19 prompts unprecedented drop in complaint numbers.

Read more

Q2/3 Customer Experience Surveys

Published on: 27/07/2020

As you know, here at Ombudsman Services we like to hear your feedback, to recognise where you say improvements and beneficial changes have been implemented and where further focus is still required.

Read article

Ombudsman resolves more complaints as demand increases

Published on: 03/08/2020

The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.

Read article