Why choose Ombudsman Services?

Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.

We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.

• Make smart choices based on valuable insights from data analysis
• Exceed customer and regulatory expectations
• Manage evidence with ease and transparency through our case management system
• Access tailor-made support from our team of consultants and sector experts
• Receive regular visits, reviews, training and consultancy
• Discover opportunities to shine and collaborate across sectors
• Benefit from added value initiatives, thought leadership events and partnerships

Ombudsman Services Vulnerability Workshop

Published on: 03/10/2019

A workshop to help providers understand how services can be better provided to customers who have dementia.

SMEs get ‘raw deal’ on essential services and want more protection

Published on: 01/10/2019

Nearly a third (30%) of SMEs think they get an unfair deal compared to residential customers when ...

Read our report: building trust in the energy sector

Published on: 25/09/2019

Yesterday (Tuesday 24 September) we held a fringe event at the Labour Party conference in Brighton.