in an efficient and ethical way beyond alternative dispute resolution [ADR]
by identifying the root cause of complaints
through training, consultancy and comprehensive analysis
through actionable insights
Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.
We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.
Watch our video to discover how we can help your business
Rather than building a case for one side, we put empathy, transparency and honesty at the heart of our service to make your customers happy.
*Source: Ombudsman Services Data. All cases accepted within terms of reference across all sectors ombudsman have served, from 2003 to 2019
Become a member to meet your regulatory needs and access a world of great services and benefits. Fill in our simple form and a member of our team will be in touch.
Published on: 03/10/2019
A workshop to help providers understand how services can be better provided to customers who have dementia.
Published on: 01/10/2019
Nearly a third (30%) of SMEs think they get an unfair deal compared to residential customers when ...