in an efficient and ethical way beyond alternative dispute resolution [ADR]
by identifying the root cause of complaints
through training, consultancy and comprehensive analysis
through actionable insights
Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.
We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.
Watch our video to discover how we can help your business
Rather than building a case for one side, we put empathy, transparency and honesty at the heart of our service to make your customers happy.
*Source: Ombudsman Services Data. All cases accepted within terms of reference across all sectors ombudsman have served, from 2003 to 2019
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Published on: 12/05/2021
Join us on 23rd June for our next Comms SLP in which we'll provide updates to providers in the communications sector.
Published on: 11/05/2021
Join us on 24th June for our next Energy SLP in which we'll provide updates to suppliers in the Energy sector.