Why choose Ombudsman Services?

Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.

We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.

• Make smart choices based on valuable insights from data analysis
• Exceed customer and regulatory expectations
• Manage evidence with ease and transparency through our case management system
• Access tailor-made support from our team of consultants and sector experts
• Receive regular visits, reviews, training and consultancy
• Discover opportunities to shine and collaborate across sectors
• Benefit from added value initiatives, thought leadership events and partnerships

Ombudsman Services appoints first managing director

Published on: 22/07/2019

We're pleased to announced that we have appointed Simon Palmer as our first managing director.

WATCH: Is the 8-week rule fit for purpose?

Published on: 10/07/2019

Panellists at our recent conference debated whether consumers should have to wait eight weeks to bring a complaint to an ombudsman.

Ombudsman Services conference rated highly by attendees

Published on: 29/06/2019

The first annual Ombudsman Services conference, held in London on 25 June, has received positive feedback from attendees.