Why choose Ombudsman Services?

Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.

We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.

• Make smart choices based on valuable insights from data analysis
• Exceed customer and regulatory expectations
• Manage evidence with ease and transparency through our case management system
• Access tailor-made support from our team of consultants and sector experts
• Receive regular visits, reviews, training and consultancy
• Discover opportunities to shine and collaborate across sectors
• Benefit from added value initiatives, thought leadership events and partnerships

An update from our Partnership Team [Oct 2021]

Published on: 07/10/2021

In this challenging time for energy suppliers we want to assure you that our Partnership Team are here to help.

An update from our Public Affairs Team

Published on: 01/09/2021

This month the Policy and Public Affairs Team have responded to a number of enquiries and consultations underway at Westminster.

Case study: Roaming Charge

Published on: 01/09/2021

The Consumer received a bill showing ‘out-of-bundle’ charges for data usage while travelling within the EU.