Contacting the right team

Ombudsman Services is here to help

OS are here to do the right thing for businesses and to ensure that consumers are treated fairly. Consumers and businesses rely on us to make independent, informed and impartial decisions.

Ombudsman Services have a digital, efficient and transparent way of resolving complaints in our Case Management System. This system drives greater emotional insight and greater improvements. We collect data on the complaint and the consumer experience, we use this to identify trends and systemic issues, helping you to stop things before they start.

Talk to the Relationships team about your needs and queries

Phone: 01925 773921


If you need to speak to us, be in the know:

You can reach the Relationships team by telephone from Monday to Friday between 8am until 5pm. We are closed on Saturdays, Sunday, Public and Bank Holidays.

They are frequently busy on the phone so you may find it easier to get in touch via email

Investigations Officers work flexibly between the hours of 9am to 5pm, Monday to Friday.

03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package.

These rules apply to calls from any type of line including mobile, fixed line or payphone.

Heat Trust, Networks and Green Deal providers:

Phone: Please contact your assigned Investigation Officer

Post: Ombudsman Services, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS

Want to discuss working in partnership?


Have a media story, event or news you’d like us to share?

You should find the following information useful so please check it out before you contact us


To reach Finance and Accounts


Address: Ombudsman Services Finance, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS


For enquiries relating to POPLA please use instead. The team will respond within 2 working days.

Registered address and offices:

Ombudsman Services, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS

Please be polite to our colleagues

We understand that dealing with complaints can be emotive and frustrating. We will always do our best to help. We also have a duty of care to our employees and ask that users of our service are polite to our colleagues. We will not tolerate any abuse of our people. You can read more about this in our unacceptable actions policy

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