Contacting the right team

Ombudsman Services is here to help

OS are here to do the right thing for businesses and to ensure that consumers are treated fairly. Consumers and businesses rely on us to make independent, informed and impartial decisions.

Ombudsman Services have a digital, efficient and transparent way of resolving complaints in our Case Management System. This system drives greater emotional insight and greater improvements. We collect data on the complaint and the consumer experience, we use this to identify trends and systemic issues, helping you to stop things before they start.

Talk to the Account Development Consultant team about your needs and queries

Phone: 01925 773921

Email: OSAccountManagers@Ombudsman-Services.org

If you need to speak to us, be in the know:

You can reach the Account Development Consultants by telephone from Monday to Friday between 8am until 5pm. We are closed on Saturdays, Sunday, Public and Bank Holidays.

They are frequently busy on the phone so you may find it easier to get in touch via email OSAccountManagers@Ombudsman-Services.org

Investigations Officers are available between the hours of 8am to 8pm, Monday to Friday and on Saturday 9am to 1pm. Our services are closed on Sunday and over Bank and Public Holidays.

03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package.

These rules apply to calls from any type of line including mobile, fixed line or payphone.

Heat Trust, Networks and Green Deal providers:

Phone: Please contact your assigned Investigation Officer

Post: Ombudsman Services, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS

Want to discuss working in partnership?

Email: OSMarketingCommunications@Ombudsman-Services.org

Have a media story, event or news you’d like us to share?

You should find the following information useful so please check it out before you contact us https://www.ombudsman-services.org/about-us/media

Email: Press@Ombudsman-Services.org

To reach Finance and Accounts

Email: Accounts@ombudsman-services.org

Address: Ombudsman Services Finance, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS

POPLA

For enquiries relating to POPLA please use support@popla.co.uk instead. The team will respond within 2 working days.

Registered address and offices:

Ombudsman Services, 3300 Daresbury Park, Daresbury, Warrington, WA4 4HS

Please be polite to our colleagues

We understand that dealing with complaints can be emotive and frustrating. We will always do our best to help. We also have a duty of care to our employees and ask that users of our service are polite to our colleagues. We will not tolerate any abuse of our people. You can read more about this in our unacceptable actions policy

Line Separator

Want to become a member and join a scheme?

Become a member to meet your regulatory needs and access a world of great services and benefits. Fill in the simple form and member of the team will be in touch.

Join a scheme today

Start Here