We know complaining isn’t easy, but we want to make sure it’s fair. We put people at the heart of our service.
We’re approachable, helpful and a human voice for consumers. We are the people that consumers and small businesses can turn to for impartial advice and a solution that’s fair.
We’re approved by Ofgem - the UK gas and electricity regulator - to independently handle disputes between consumers and energy suppliers. We have more than 450 energy providers signed up to our scheme.
We’re approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to our scheme. We have more than 1450 communications providers signed up to our scheme.
The UK Wireless Internet Service Providers Association is the official trade body recognised by UK Authorities. Their mission is to promote the interests of the industry and ensure that services provided by its members are of the highest standards possible. Find out more
The Internet Services Providers’ Association (ISPA) is the UK’s Trade Association for providers of internet services. Find out more
ITSPA – the Internet Telephony Services Providers’ Association is the voice of the next generation communications industry. Find out more
Matt Vickers, Chief Executive - Ombudsman Services.