Become a member and join a scheme

Joining Ombudsman Services is easy - all we need from you is a completed application form, a signed Deed Poll and payment of any appropriate fees. The application form below gathers all the information we need to get you set-up on our systems.

What happens once I've submitted the form?

1

Complete a Simple Deed Poll

A Deed Poll is your agreement to work with our scheme and is a promise to carry out the resolutions detailed in our final decisions. We need two signatures for a Deed Poll to be completed

2

Pay any fees

Once you've paid any appropriate fees, you'll be one step closer to accessing our membership services and products.

3

Receive your welcome and onboarding pack

It will take around 3 to 5 working days for your application to be processed, assuming the timely provision of documents and payments. The welcome and onboarding pack highlights everything you need to know about membership

4

Access training material and other useful assets

Once fully processed, you can access loads of supporting materials. And if you sign up to our regular newsletter, we'll keep you informed about improvements, events, legislation changes, products and training updates. Look out for your membership certificate which you may be required to share with the regulator

Please ensure all form fields marked with * are filled in.

General information

General information

* Company type

* Sector

Services provided

Services provided

* Services provided

* Services provided

* Membership associations

* Membership associations

Marketing information

Marketing information

Company health check

Company health check

Please select the years you have been trading below

Company health check 2019

Company health check 2019

Company health check 2020

Company health check 2020

Company health check 2021

Company health check 2021

Contact information

This person will be the organisation’s main point of contact and will receive various forms of communication from Ombudsman Services, including our monthly ‘service update’ email. Please be aware that it is mandatory for at least one representative of your organisation to receive communication from us.

We only collect data relevant to undertaking the alternative dispute resolution (ADR) services provided by Ombudsman Services. Collecting the contact details of relevant employees within the member company is needed to ensure that the ADR process is correctly administered. The contact details requested include the name, position, and business contact details including email. We also ask for details about your business to ensure that the member company is still within the membership criteria highlighted within the Membership agreement and Terms of Reference.

Contact information

Email preferences - Contact 1

Select the type of communication the main contacts will receive from Ombudsman Services

Please select an option

Email preferences - Contact 2

Select the type of communication the main contacts will receive from Ombudsman Services

Please select an option

Email preferences - Contact 3

Select the type of communication the main contacts will receive from Ombudsman Services

Please select an option

Complaints handling information

This person will be the organisation’s main contact for receiving information and updates regarding complaints received by Ombudsman Services. The contact given here should be someone who handles complaints and uses our Case Management System (CMS).

Complaints handling information

Billing contact

This person will be the organisation’s main point of contact to receive financial information and details from Ombudsman Services.

Billing contact

Legal contact information

This person will be the organisation’s main point of contact to receive legal related information and details from Ombudsman Services.

Legal contact information

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