Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
We’re inviting member companies to give feedback on all aspects of our service, ranging from our systems and processes to our communication and response times.
Read more | Nov 18, 2019
Money Saving Expert is calling for ‘a radical change' to the 'outdated and archaic rule’, which sees consumers waiting eight weeks before they can escalate a complaint to an ombudsman.
Read more | Nov 06, 2019
A sector liaison panel that focuses on key issues in the energy sector. Ombudsman Services representatives will be on hand to provide updates and support.
Read more | Date of event | Dec 05, 2019
Following calls to continue with our series of vulnerability workshops for communications providers, we recently hosted a fourth on the topic of dementia.
Read more | Oct 23, 2019
Ofgem has today (22 October) announced that it is proposing new reforms for existing energy suppliers to drive up customer service standards, reduce the risk of supplier failure and strengthen the safety net.
Read more | Oct 22, 2019
A sector liaison panel that focuses on key issues in the communications sector.
Read more | Date of event | Nov 12, 2019
Several attendees have asked us to cover mental health at the vulnerability workshop. Mental health is a big topic, so we have decided to focus in on a sub-category – that of dementia.
Read more | Date of event, Oct 16, 2019
Nearly a third (30%) of SMEs think they get an unfair deal compared to residential customers when buying and using essential services like energy, telecoms and water, an Ombudsman Services survey has found.
Read more | Oct 01, 2019
Our latest energy sector liaison panel (SLP) was held on 19 September, receiving positive feedback from attendees.
Read more | Sept 27, 2019
Yesterday (Tuesday 24 September) we held a fringe event at the Labour Party conference in Brighton.
Read more | Sept 25, 2019
This year’s research found that consumers have almost twice as many gripes about businesses than they did a year ago – 4.2 per head compared to 2.5 in 2018. However, many complaints are not being acted upon.
Read more | Sep 16, 2019
Our 2018 annual report is now published and available to download via our website.
Read more | Sep 09, 2019
Title: “How can we build trust and protect consumers in the energy sector?”
Date: 24 September 2019, 08:00-09:30
Read more | Sept 04, 2019
Title: “Nurturing SMEs: building trust in markets and ensuring they get a fair deal”
Date: 1 October 2019, 12:45-14:15
Read more | Sept 04, 2019
When something goes wrong with a product or service, it can be a stressful and frustrating time for consumers. Added to feelings of frustration are the expectations people have when they complain, with 81% believing it shouldn’t be hard to get a product or service right first time.
Read more | Aug 21, 2019
Ombudsman Services recently hosted the third in a series of workshops about vulnerability for providers in the communications sector; with delegates leaving encouraging feedback.
Read more | Aug 16, 2019
We're pleased to announced that we have appointed Simon Palmer as our first managing director.
Read more | Jul 22, 2019
This quarterly sector liaison panel (SLP) will focus on key issues in the energy sector. Ombudsman Services representatives will be on hand to provide operational and strategic updates, including the latest on our new case management system (CMS).
Read more | Date of event: Sept 19 2019
The company, one of the UK’s largest mobile network operators, said it was pleased to be extending and re-affirming its relationship with Ombudsman Services.
Read more | Jul 19, 2019
This workshop will enable energy suppliers that have gained customers through the Supplier of Last Resort (SoLR) process to share their experiences with Ombudsman Services and other industry stakeholders.
Read more | Date of event: Sept 11 2019
We recently hosted the third in a series of workshops for communications providers on the theme of vulnerability and how best to support vulnerable consumers.
Read more | Jul 18, 2019
Panellists at our recent conference debated whether consumers should have to wait eight weeks to bring a complaint to an ombudsman.
Read more | Jul 10, 2019
The first annual Ombudsman Services conference, held in London on 25 June, has received positive feedback from attendees.
Read more | Jun 29, 2019
Our sixth annual Consumer Action Monitor (CAM) report, published last month, harnesses pioneering new technology to give an insight into the emotions that drive consumers to complain.
Read more | Jun 24, 2019
Telecoms sector trade associations ISPA and ITSPA have both extended their partnership with Ombudsman Services for a further three years.
Read more | Jun 22, 2019
We have set out our strategic priorities in the communications sector for the coming year, with a focus on five key themes that we plan to build our work around.
Read more | Jun 21, 2019
As well as providing a more in-depth and rounded analysis of the state of customer service and consumer experience than in previous years, this year we were keen to provide actionable insights and take-aways for businesses.
Read more | Jun 21, 2019