News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

“I’m blind and my energy supplier didn’t cater for my needs”

“I’m blind and my energy supplier didn’t cater for my needs” We have included this case study because we recognise that some consumers need a little more support than others.

Read more | Last updated Mar 31, 2021

“Mobile account security lapse nearly cost me £4,000”

“Mobile account security lapse nearly cost me £4,000” We have included this case study because it highlights some of the challenges that consumers face when they are targeted by fraudsters.

Read more | Last updated Mar 31, 2021

Easter Opening Hours

Please find our Easter opening hours for 2021.

Read more | Last updated Mar 30, 2021

Our CAM 2020 report is now live

Today sees the launch of our 7th annual CAM report, based on surveys of more than 10,000 consumers before and during the COVID-19 pandemic.

Read more | Mar 09, 2021

Introducing Partner Support

Shaun Chambers, partner support lead at Ombudsman Services, introduces our new partner support function in this short video.

Read more | Last updated Feb 22, 2021

Communications Sector Liaison Panel | March 2021

Here you can sign up to our Communications Sector Liaison Panel.

Read more | Last updated Feb 16, 2021

Energy Sector Liaison Panel | March 2021

Here you can sign up to our Energy Sector Liaison Panel.

Read more | Last updated Feb 16, 2021

CAM 2020 is almost ready for launch

Between March and September 2020, we tracked the impact of the Covid-19 pandemic on consumers to better understand how it affected their attitudes and behaviours to complaining.

Read more | Last updated Jan 27, 2021

A Video Message from Jonathan Lenton

Jonathan Lenton, head of regulatory affairs for the energy sector at Ombudsman Services, looks to the year ahead in this short video message.

Read more | Last updated Jan 27, 2021

Video Message from John Gallagher

John Gallagher, head of regulatory affairs for the communications sector at Ombudsman Services, looks to the year ahead in this short video message

Read more | Last updated Jan 27, 2021