News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

An update from our Partnership Team [November 2021]

We’re pleased to introduce you to two new members of the team, confirm our Christmas opening hours, provide an Operational update and confirm our Subscription Fees for 2022.

Read more | Nov 12, 2021

Communications Sector Liaison Panel [December 2021]

Join us on Wednesday 8th December 2021 for our Communications Sector Liaison Panel. The event will run between 10:30 – 12:30 and is intended for Communications providers. The event will be hosted via Teams webinar.

Read more | Nov 10, 2021

Energy Sector Liaison Panel [December2021]

Join us on Thursday 9th December 2021 for our Energy Sector Liaison Panel. The event will run between 10:30 – 12:30 and is intended for Energy providers. The event will be hosted via Teams webinar.

Read more | Nov 10, 2021

Supporting suppliers & consumers through the SoLR process [November 2021]

In this challenging time for Energy suppliers, we wanted to let you know how we support companies and their customers through the SoLR process.

Read more | Nov 09, 2021

UK and Scottish Government’s Heat in Buildings Strategies [November 2021]

Closely linked to the ambitions of COP26, the UK Government published its ‘Heat in Buildings Strategy’ setting out how the UK plans to decarbonise 30 million homes and workplaces to reach net zero by 2050.

Read more | Nov 09, 2021

The relevance of COP26 [November 2021]

A review of this month's COP26 conference in Glasgow, in which representatives from all corners of the globe came together to discuss climate change.

Read more | Nov 09, 2021

Consultations on Digital Regulation [November 2021]

Voicing our support for the need of digital market regulation that presents consumers with more choice, control and competitive pricing.

Read more | Nov 09, 2021

'One touch switch' by April 2023

Ofcom has now confirmed that all providers will need to have plans in place for its ‘One Touch Switch’ process by April 2023.

Read more | Nov 09, 2021

An update from our Partnership Team [October 2021]

In this challenging time for energy suppliers we want to assure you that our Partnership Team are here to help.

Read more | Oct 07, 2021

Case Study: Roaming Charge

The Consumer received a bill showing ‘out-of-bundle’ charges for data usage while travelling within the EU.

Read more | Last updated Sep 01, 2021