News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Introducing Partner Support

Shaun Chambers, partner support lead at Ombudsman Services, introduces our new partner support function in this short video.

Read more | Last updated Feb 22, 2021

Communications Sector Liaison Panel | March 2021

Here you can sign up to our Communications Sector Liaison Panel.

Read more | Last updated Feb 16, 2021

Energy Sector Liaison Panel | March 2021

Here you can sign up to our Energy Sector Liaison Panel.

Read more | Last updated Feb 16, 2021

CAM 2020 is almost ready for launch

Between March and September 2020, we tracked the impact of the Covid-19 pandemic on consumers to better understand how it affected their attitudes and behaviours to complaining.

Read more | Last updated Jan 27, 2021

A Video Message from Jonathan Lenton

Jonathan Lenton, head of regulatory affairs for the energy sector at Ombudsman Services, looks to the year ahead in this short video message.

Read more | Last updated Jan 27, 2021

Video Message from John Gallagher

John Gallagher, head of regulatory affairs for the communications sector at Ombudsman Services, looks to the year ahead in this short video message

Read more | Last updated Jan 27, 2021

CAM 2020 is coming soon

Our 2020 Consumer Action Monitor (CAM) report is due to be launched in January, offering insights into how the pandemic impacted consumer behaviour and attitudes towards complaining – and what today’s customer wants to see from energy and communications providers.

Read more | Last updated Dec 09, 2020

Christmas Opening Hours 2020

We can now confirm our christmas opening hours from Thursday 24th December to Monday 4th January 2020. We hope you have a safe and healthy festive period.

Read more | Dec 04, 2020

Event Forward Look

Following the last round of Sector Liaison Panels in July 2020, we’re now in the process of finalising the agenda for the forthcoming energy and communication SLP events, which will take place on the following dates:

Read more | Oct 07, 2020

UK utilities in a world beyond coronavirus

On 20th and 21st October 2020, representatives from the UK’s utility companies, regulators, government, industry bodies, investors and the supply chain will virtually descend upon the eagerly awaited Utility Week Build Back Better Forum.

Read more | Oct 07, 2020