Q2 (Communications) Sector Liaison Panel [SLP]

Date of event | Tuesday 14th July

If you would like to pose a question to the Ombudsman Team to be answered in the virtual SLP, please email Rebekah Nangle RNangle@ombudsman-services.org with your questions by Friday 10th July 2020.

We are pleased to announce that our first-ever virtual SLP will take place in July

The Virtual SLP will be held via Go-to Meeting and we will ask you to register for this event via Eventbrite, once registered you will then receive the Go-to-Meeting invite, which will allow you to participate in the SLP.

The virtual SLP is being held at 10.30am – 12.45 on Tuesday 14th July.

As you might expect, the session will focus on COVID-19 and its effects. This is an ever-changing subject, so we will try to make it as relevant and up-to-date as possible, this means that the proposed agenda below may change. The format will be a short presentation followed by a short question and answer session per topic.

Representatives of companies from across the sector are invited to participate as we discuss the following topics:

10.30-10.35 Welcome and Introduction

10.35-11.15 Business and Finance Update

11.15 Break (15 Minutes)

11.30-11.55 Themes and impact of COVID-19 on customers and customer complaints

11.55-12.15 Off Supply and COVID 19

12.15-12.35 Affordability and COVID 19

12.35-12.45 AOB and Close

We will send some information out in advance so that you have time to digest it and come back to us with any questions. We will send out this information on 6th July 2020.

If you would like to pose a question to the Ombudsman Team to be answered in the virtual SLP, please email Rebekah Nangle RNangle@ombudsman-services.org with your questions by Friday 10th July 2020.

Please feel free to forward this invite to other collegeaues or knowledge champions within your company, who you feel would benefit from attending the virtual SLP, and hearing about the the practical application of the above agenda topics.

Register Here for the event.

SLP

If you would like to pose a question to the Ombudsman Team to be answered in the virtual SLP, please email Rebekah Nangle RNangle@ombudsman-services.org with your questions by Friday 10th July 2020.

Please feel free to forward this invite to other collegeaues or knowledge champions within your company, who you feel would benefit from attending the virtual SLP, and hearing about the the practical application of the above agenda topics.