Ombudsman Services appoints director of regulatory affairs

Ombudsman Services | Dec 02, 2019 (PRESS RELEASE)

Ombudsman Services, a not-for-profit organisation that investigates unresolved energy and telecoms complaints, has appointed its first director of regulatory affairs.

Ed Dodman joins the Cheshire-based outfit from BT – the largest provider of fixed-line, broadband and mobile services in the UK – where he oversaw commercial and regulatory strategy for BT’s consumer business.

Prior to this, Ed held operational and regulatory roles at the UK’s largest water supplier, Thames Water.

At Ombudsman Services, Ed will be responsible for regulatory strategy at a significant time of change within the energy and telecoms sectors.

Central to Ed’s role will be ensuring that the interests of businesses and consumers continue to be recognised and accounted for as part of ongoing industry discussions on the future of regulation in these sectors.

Ed joins Ombudsman Services with the aim of ensuring that the organisation is at the forefront of discussions around consumer redress in essential services.

He said: “Ombudsman Services possesses meaningful cross-sector experience, data and insight which can add real value to discussions surrounding consumer redress within the energy and telecoms sectors at a critical time.

“My job will be to continue to strengthen our voice in conversations around regulation and to ensure that our internal operations inform and adapt to the changing regulatory landscape.”

My job will be to continue to strengthen our voice in conversations around regulation.

Ed Dodman | Director of Regulatory Affairs, Ombudsman Services

Matthew Vickers, chief executive at Ombudsman Services, said: “Ed brings with him a wealth of experience from two of the largest regulated companies in the essential services space.

“His appointment forms part of the wider transformation of our business and strengthening of our senior leadership team.

“We are delighted to welcome Ed to Ombudsman Services, where he will play a defining role in shaping and leading our regulatory strategy.”

Ombudsman Services was founded in 2002 and employs more than 400 people at its offices in Daresbury near Warrington.

As well as being approved and authorised by regulators Ofgem and Ofcom to provide alternative dispute resolution in the energy and telecoms sectors, Ombudsman Services administers the Parking on Private Land Appeals (POPLA) service for the British Parking Association.