Getting down to business

Ombudsman Services | 07 October 2020

In our September 2020 Service Update, we told you about some internal changes we’ll soon be making to improve the delivery of our services to business customers, regulators and other key partners.

As preparations get underway to implement those changes, we sat down with Ed Dodman, Director of Regulatory Affairs and Relationships here at Ombudsman Services, to find out more about the reasons for change, the benefits it will bring, and the crucial role some of our newest leaders will play in transforming the quality of our partnerships with business customers in the future.

Watch the video below

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