Ombudsman Services appoints first managing director

By Ombudsman Services | Jul 22, 2019

We're pleased to announce that we have appointed our first managing director.

Simon Palmer, formerly our interim Chief Financial Officer (CFO), will focus on commercial, operational and strategic matters in his new role.

Matthew Vickers will continue in his role as chief executive and chief ombudsman.

Simon’s appointment forms part of a revamp of the strategic leadership team at Ombudsman Services, which has involved several key promotions.

Simon Palmer

Jodi Hamilton has been made relationships director, with Amanda Manning assuming the role of strategy director.

Rob Fawcett is now director of systems and data, while Joanna Jepson has been promoted to director of people and change.

Recruitment is ongoing for the roles of operations director and director of regulatory affairs.

Simon, a chartered management accountant with experience in sectors including FMCG, retail, wholesale and IT services, described his new role as an “exciting opportunity to make a positive difference to the lives of consumers.”

He said: “Ombudsman Services plays an important role in the consumer protection and redress landscape.

“Together with Matthew and our new strategic leadership team, my goal is to create an organisation that is fit for the future and well placed to respond to the ever-changing needs of consumers, businesses and regulators.”

This is an exciting opportunity to make a positive difference to the lives of consumers.

Simon Palmer | Managing Director, Ombudsman Services

Matthew Vickers said: “As an accomplished CEO, COO and CFO with a strong commercial track record, Simon brings a wealth of valuable experience to Ombudsman Services.

“His appointment is a key element of our transformation agenda and emphasises our determination to put the organisation on a solid, sustainable footing.

“We are delighted to have him on board on a permanent basis in this key leadership role.”

We are delighted to have Simon on board on a permanent basis in this key leadership role.

Matthew Vickers | Chief Executive, Ombudsman Services