We’d like to inform our member companies and partners that we intend to start bringing colleagues back to our offices in Daresbury, Cheshire, from Monday 7 September.
- The phased return will see cohorts of colleagues returning to our premises in stages.
- An independent risk assessment of our building has been carried out by an external company. Adjustments will now be made before 7 September to ensure our colleagues are safe and that government guidelines on social distancing are followed.
- We will continue to monitor Public Health England and UK government advice on Covid-19. If the official advice changes, we will adjust our plans accordingly.
- We will be using this transition to trial some new ways of working, particularly to address cases relating to customers that needs extra support and cases relating to non-domestic micro businesses. Dedicated colleague communities will be created to support those groups and particular types of cases. We will share further details with you in the near future.
Joanna Jepson, director of people and change at Ombudsman Services, said: