Second annual conference will focus on service excellence

Ombudsman Services | Jan 09, 2020

Our second annual conference, to be held on Wednesday 3 January at County Hall in London, will build on the success of our inaugural 2019 event with a focus on excellence in customer service.

About the event

The conference will lead delegates in an exploration of what it means to deliver first-rate customer service, ensuring that good intent is meaningfully executed to deliver the right outcomes for consumers.

We’ll hear from speakers with experience across a variety of sectors: from leaders of successful businesses doing things differently, to those working across markets to effect change for good.

Panels and practical sessions will help to facilitate discussion around some of our key topics.

Insights from our annual Consumer Action Monitor will also be shared, giving us food for thought around how consumer behaviour continues to evolve and the implications for the future of customer service.

Register now

Click here to sign up to our conference.

__Note for member companies: __This event replaces the summer Sector Liaison Panels. Our team of relationship managers will be present at the conference and available for meet and greets and general enquiries.