By Ombudsman Services | Jun 22, 2019
The agreement means that ISPA and ITSPA member businesses will continue to benefit from automatic membership of Ombudsman Services: Communications, giving their customers access to independent redress.
Andrew Kernahan, head of public affairs at ISPA, said: “We are pleased to be continuing our partnership with Ombudsman Services for another three years.
"It will ensure that our members get access to high-quality dispute resolution from a respected body that is also keen to pro-actively help businesses improve their customer service and reduce complaint volumes.”
"This agreement will ensure our members get access to high-quality dispute resolution from a respected body"
Andrew Kernahan | ISPA
Eli Katz, ITSPA chair, added: “This agreement shows our commitment to delivering added value to our members.”