The results are in for CAM 2020

Ombudsman Services | 07 October 2020

Over the last few weeks, our partners at Deltapoll have been out and about surveying consumers across the UK to get their views and insights on key issues affecting the complaints landscape. And we’re delighted to announce that the final survey results are now in!

Work will now begin in earnest to analyse the findings that are emerging from the 10,000 plus conversations we’ve had with consumers nationwide over the past few months – and we can’t wait to tell you about them!

What to expect from CAM 2020

Now in its seventh year, CAM 2020 paints a startling picture of the consumer behaviour and complaints landscape during what has been a truly challenging year for energy and communication providers and their customers.

This year’s report is packed with valuable data and insights to help you better understand the issues that matter to your customers – and it’s all there for you to use! The key themes and issues covered in CAM 2020 that might be of interest to you include:

  • Switching
  • Price Versus Planet
  • The 8-week Rule
  • Vulnerability
  • Microbusinesses.

Join us for the CAM 2020 launch

We’re delighted to announce that the CAM 2020 launch will take place on Wednesday 9th December 2020 – and you’re personally invited to attend. From the revealing of our new dedicated Consumer Action Monitor Hub microsite – which you can now visit at: https://cam.ombudsman-services.org - to a detailed overview of the CAM 2020 consumer analysis insights from our Deltapoll partner, Martin Boon, the CAM 2020 launch is one not to be missed. To register your place at the CAM 2020 launch, please click here.