WATCH: Is the 8-week rule fit for purpose?

By Ombudsman Services | Jul 10, 2019

One of the highlights of our inaugural annual conference, held recently in London, was a panel debate on whether consumers should have to wait eight weeks to bring a complaint to an ombudsman.

Chaired by Daily Telegraph consumer affairs journalist Katie Morley, the session saw panelists exchange views on the 8-week rule and whether it is fit for purpose in the digital age.

Taking part in the discussion were:

• Kirsty Good,

• Audrey Gallacher, Energy UK

• Clare Vicary, Financial Conduct Authority (FCA)

• Paul Marsden, Digital Wellbeing

• Jodi Hamilton, Ombudsman Services

You can watch the debate in full here: