Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
Ombudsman Services made the 2021 Best Workplaces list, published by Great Place to Work® UK
Read more | May 06, 2021
All our decisions are based on the evidence submitted by complainants and participating companies.
Read more | Last updated Apr 30, 2021
“I’m blind and my energy supplier didn’t cater for my needs” We have included this case study because we recognise that some consumers need a little more support than others.
Read more | Last updated Mar 31, 2021
“Mobile account security lapse nearly cost me £4,000” We have included this case study because it highlights some of the challenges that consumers face when they are targeted by fraudsters.
Read more | Last updated Mar 31, 2021
Please find our Easter opening hours for 2021.
Read more | Last updated Mar 30, 2021
Today sees the launch of our 7th annual CAM report, based on surveys of more than 10,000 consumers before and during the COVID-19 pandemic.
Read more | Mar 09, 2021
Shaun Chambers, partner support lead at Ombudsman Services, introduces our new partner support function in this short video.
Read more | Last updated Feb 22, 2021
Here you can sign up to our Communications Sector Liaison Panel.
Read more | Last updated Feb 16, 2021
Here you can sign up to our Energy Sector Liaison Panel.
Read more | Last updated Feb 16, 2021
Between March and September 2020, we tracked the impact of the Covid-19 pandemic on consumers to better understand how it affected their attitudes and behaviours to complaining.
Read more | Last updated Jan 27, 2021