Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.
Our 2020 Consumer Action Monitor (CAM) report is due to be launched in January, offering insights into how the pandemic impacted consumer behaviour and attitudes towards complaining – and what today’s customer wants to see from energy and communications providers.
Read more | Last updated Dec 09, 2020
We can now confirm our christmas opening hours from Thursday 24th December to Monday 4th January 2020. We hope you have a safe and healthy festive period.
Read more | Dec 04, 2020
Following the last round of Sector Liaison Panels in July 2020, we’re now in the process of finalising the agenda for the forthcoming energy and communication SLP events, which will take place on the following dates:
Read more | Oct 07, 2020
On 20th and 21st October 2020, representatives from the UK’s utility companies, regulators, government, industry bodies, investors and the supply chain will virtually descend upon the eagerly awaited Utility Week Build Back Better Forum.
Read more | Oct 07, 2020
This month the Head of our Ombudsman Team, Jonathan Lenton, takes the spotlight in our latest meet the team feature.
Read more | Oct 07, 2020
In our September 2020 Service Update, we told you about some internal changes we’ll soon be making to improve the delivery of our services to business customers, regulators and other key partners.
Read more | Oct 07, 2020
As part of its Microbusiness Strategic Review, Ofgem is currently in the process of consulting with stakeholders to gain their views on a proposed licence condition that would require energy suppliers to work only with those energy brokers that are already signed up to an Alternate Dispute Resolution (ADR) Scheme.
Read more | Oct 07, 2020
Over the last few weeks, our partners at Deltapoll have been out and about surveying consumers across the UK to get their views and insights on key issues affecting the complaints landscape. And we’re delighted to announce that the final survey results are now in!
Read more | Oct 07, 2020
We’d like to inform our member companies and partners that we intend to start bringing colleagues back to our offices in Daresbury, Cheshire, from Monday 7 September.
Read more | Sep 01, 2020
We pride ourselves on being able to offer consumers, businesses and our regulatory partners with a quality service and that can only be achieved if our internal business structures and processes work together seamlessly and always with the customer at the forefront of our mind.
Read more | Sep 01, 2020