News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Remedy Extensions

Covid-19 has impacted upon many areas of business, not least around the implementation of suitable remedies following a customer complaint.

Read more | Sep 01, 2020

Are you ready for CAM 2020?

In the Autumn we’ll be revealing the findings of the 2020 Consumer Action Monitor (CAM) – a trusted and respected barometer of customer service and customer experience in Great Britain.

Read more | Sep 01, 2020

Response to Ofcom’s customer service report | 21 Aug 2020

New research by Ofcom highlights which phone and broadband companies are providing their customers with the best and worst service. Ed Dodman, Director of Regulatory Affairs at Ombudsman Services, has responded with our comments.

Read more | Aug 21, 2020

Covid-19: Businesses benefit from consumer patience during lockdown, as complaining grinds to a halt

Businesses benefited from higher levels of patience and sympathy amongst consumers during lockdown, as Covid-19 prompted an unprecedented drop in complaint numbers.

Read more | Aug 06, 2020

Response to Ofcom’s new vulnerability guidance

People suffering financial, health or emotional problems should be treated fairly and given the right support by phone, broadband and pay-TV providers, under best practice industry guidance issued by Ofcom today.

Read more | Aug 04, 2020

Energy Ombudsman resolves more complaints as demand increases

The number of complaints resolved by the Energy Ombudsman increased by 25% last year to nearly 57,000, as consumer demand for the service grew. These figures and more are contained in the 2019 annual energy sector report published by Ombudsman Services.

Read more | Aug 03, 2020

CANCELLED: Vulnerability Workshop, 29 July 2020

In light of the Coronavirus, as a precautionary measure we have cancelled the Vulnerability Workshop which was due to be held on Wednesday 29 July 2020 at our offices in Daresbury, Cheshire.

Read more | Jul 29, 2020

Energy Ombudsman welcomes Ofgem’s microbusiness proposals | 29 July

Ofgem has unveiled plans designed to ensure millions of microbusinesses get a fairer energy deal.

Read more | Jul 29, 2020

Communications sector liaison panel: four things we learned

On 14 July 2020 we hosted our first virtual sector liaison panel (SLP) for communications providers, here are some of our conclusions.

Read more | Jul 29, 2020

Energy sector liaison panel: five key takeaways

On 16 July we held our first virtual energy sector liaison panel (SLP). The webinar allowed member companies to listen to a business update from Ombudsman Services and learn about our planned approach to complaints related to Covid-19.

Read more | Jul 29, 2020