News & events [B2B]

“Mobile account security lapse nearly cost me £4,000”

“Mobile account security lapse nearly cost me £4,000” We have included this case study because it highlights some of the challenges that consumers face when they are targeted by fraudsters.

Easter Opening Hours

Please find our Easter opening hours for 2021.

Our CAM 2020 report is now live

Today sees the launch of our 7th annual CAM report, based on surveys of more than 10,000 consumers before and during the COVID-19 pandemic.

Introducing Partner Support

Shaun Chambers, partner support lead at Ombudsman Services, introduces our new partner support function in this short video.

Communications Sector Liaison Panel | March 2021

Here you can sign up to our Communications Sector Liaison Panel.

Energy Sector Liaison Panel | March 2021

Here you can sign up to our Energy Sector Liaison Panel.

CAM 2020 is almost ready for launch

Between March and September 2020, we tracked the impact of the Covid-19 pandemic on consumers to better understand how it affected their attitudes and behaviours to complaining.

A Video Message from Jonathan Lenton

Jonathan Lenton, head of regulatory affairs for the energy sector at Ombudsman Services, looks to the year ahead in this short video message.

Video Message from John Gallagher

John Gallagher, head of regulatory affairs for the communications sector at Ombudsman Services, looks to the year ahead in this short video message

Our 2020 Consumer Action Monitor (CAM) report is due to be launched in January, offering insights into how the pandemic impacted consumer behaviour and attitudes towards complaining – and what today’s customer wants to see from energy and communications providers.