News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Christmas Opening Hours 2020

We can now confirm our christmas opening hours from Thursday 24th December to Monday 4th January 2020. We hope you have a safe and healthy festive period.

Read more | Dec 04, 2020

Event Forward Look

Following the last round of Sector Liaison Panels in July 2020, we’re now in the process of finalising the agenda for the forthcoming energy and communication SLP events, which will take place on the following dates:

Read more | Oct 07, 2020

UK utilities in a world beyond coronavirus

On 20th and 21st October 2020, representatives from the UK’s utility companies, regulators, government, industry bodies, investors and the supply chain will virtually descend upon the eagerly awaited Utility Week Build Back Better Forum.

Read more | Oct 07, 2020

Meet the Team: Introducing Jonathan Lenton, Head of Ombudsman

This month the Head of our Ombudsman Team, Jonathan Lenton, takes the spotlight in our latest meet the team feature.

Read more | Oct 07, 2020

Getting down to business

In our September 2020 Service Update, we told you about some internal changes we’ll soon be making to improve the delivery of our services to business customers, regulators and other key partners.

Read more | Oct 07, 2020

Ombudsman Services partners with Ofgem to deliver an improved customer experience for Microbusinesses

As part of its Microbusiness Strategic Review, Ofgem is currently in the process of consulting with stakeholders to gain their views on a proposed licence condition that would require energy suppliers to work only with those energy brokers that are already signed up to an Alternate Dispute Resolution (ADR) Scheme.

Read more | Oct 07, 2020

The results are in for CAM 2020

Over the last few weeks, our partners at Deltapoll have been out and about surveying consumers across the UK to get their views and insights on key issues affecting the complaints landscape. And we’re delighted to announce that the final survey results are now in!

Read more | Oct 07, 2020

Our return to Daresbury Park

We’d like to inform our member companies and partners that we intend to start bringing colleagues back to our offices in Daresbury, Cheshire, from Monday 7 September.

Read more | Sep 01, 2020

Upcoming Business Changes – making sure we work for you

We pride ourselves on being able to offer consumers, businesses and our regulatory partners with a quality service and that can only be achieved if our internal business structures and processes work together seamlessly and always with the customer at the forefront of our mind.

Read more | Sep 01, 2020

Remedy Extensions

Covid-19 has impacted upon many areas of business, not least around the implementation of suitable remedies following a customer complaint.

Read more | Sep 01, 2020