News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Communications sector Covid-19 update: Open letter from CEO Matthew Vickers

Please find below an open letter from Matthew Vickers, CEO at Ombudsman Services, to senior leaders in the communications sector.

The letter sets out how, after taking steps to adapt to the Covid-19 crisis, we will be returning to a more normal way of working in the communications sector from 1 July 2020.

Read more | Jun 19, 2020

Energy sector Covid-19 update: Open letter from CEO Matthew Vickers

Please find below an open letter from Matthew Vickers, CEO at Ombudsman Services, to senior leaders in the energy sector.

The letter sets out how, after taking steps to adapt to the Covid-19 crisis, we will be returning to a more normal way of working in the energy sector from 1 July 2020.

Read more | Jun 18, 2020

Customer experience surveys - Thank you!

Last month we invited all of our member companies to take part in our customer experience surveys to provide important feedback on several areas of our business.

Read more | Jun 08, 2020

Notice of upcoming CMS communication changes

We would like to make you aware of a programme of work that started in June 2020 to audit and review the communications that are delivered from our Case Management System (CMS). This includes the communications that are sent via the system to both complainants and member companies.

Read more | Jun 08, 2020

Meet the team: Introducing Shaun Chambers, relationship manager

Introducing Shaun Chambers, relationship manager.

Read more | May 29, 2020

Response to Ofgem’s latest coronavirus update | 8 Apr 2020

Regulator Ofgem has today (Wednesday 8 April) published a blog post and open letters to energy suppliers and networks, setting out its expectations of the industry during the disruption caused by Covid-19. The letters set out what is “high priority and must be delivered” by businesses.

Read more | Apr 08, 2020

Coronavirus: Monday 6 April update for member companies

We hope as you read this, you and your colleagues are safe and well.

Before we provide an update on the impacts of coronavirus and about some changes we will be making to our service, we would like to thank member companies for proactively sharing some of the challenges that are being faced by suppliers in the energy and communications sectors.

Read more | Apr 06, 2020

Understanding the voice of our customers: April 2020

At the end of 2019, Ombudsman Services invited member companies to share their feedback about our services, from the communications they receive to the systems used when dealing with complaints.

Read more | Mar 31, 2020

Coronavirus: Telecoms providers to lift broadband data caps and protect vulnerable

The UK’s major telecoms providers have agreed a set of important commitments to support and protect vulnerable consumers and those who may become vulnerable due to circumstances arising from Covid-19, the government has announced.

Read more | Mar 30, 2020

Ombudsman Services position on Coronavirus [COVID-19]

We would like to provide our partner businesses and stakeholders with some information about our current status, approach and actions, plus the business continuity plan (BCP) for Ombudsman Services.

Read more | Mar 13, 2020