News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Energy sector liaison panel: five key takeaways

On 16 July we held our first virtual energy sector liaison panel (SLP). The webinar allowed member companies to listen to a business update from Ombudsman Services and learn about our planned approach to complaints related to Covid-19.

Read more | Jul 29, 2020

Q2/3 Customer Experience Surveys

As you know, here at Ombudsman Services we like to hear your feedback, to recognise where you say improvements and beneficial changes have been implemented and where further focus is still required.

Read more | Jul 27, 2020

Findings from member surveys feedback | June 2020

We recently thanked everyone who took the time to provide their feedback in our latest round of quarterly customer experience surveys for member companies. Here's what we learned.

Read more | Jun 30, 2020

Ombudsman Services senior operations team update | June 2020

We’re pleased to announce that we’ve made some changes to the senior team in Operations, as we continue to focus on improving the quality of the service to our customers.

Read more | Jun 30, 2020

Change of position on deemed energy contracts and rates

Our latest stance on deemed energy contracts and rates.

Read more | Jun 30, 2020

Communications sector Covid-19 update: Open letter from CEO Matthew Vickers

Please find below an open letter from Matthew Vickers, CEO at Ombudsman Services, to senior leaders in the communications sector.

The letter sets out how, after taking steps to adapt to the Covid-19 crisis, we will be returning to a more normal way of working in the communications sector from 1 July 2020.

Read more | Jun 19, 2020

Energy sector Covid-19 update: Open letter from CEO Matthew Vickers

Please find below an open letter from Matthew Vickers, CEO at Ombudsman Services, to senior leaders in the energy sector.

The letter sets out how, after taking steps to adapt to the Covid-19 crisis, we will be returning to a more normal way of working in the energy sector from 1 July 2020.

Read more | Jun 18, 2020

Customer experience surveys - Thank you!

Last month we invited all of our member companies to take part in our customer experience surveys to provide important feedback on several areas of our business.

Read more | Jun 08, 2020

Notice of upcoming CMS communication changes

We would like to make you aware of a programme of work that started in June 2020 to audit and review the communications that are delivered from our Case Management System (CMS). This includes the communications that are sent via the system to both complainants and member companies.

Read more | Jun 08, 2020

Meet the team: Introducing Shaun Chambers, relationship manager

Introducing Shaun Chambers, relationship manager.

Read more | May 29, 2020