News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Case Management System (CMS) 2020 plans: pause and review

Our Case Management System (CMS) is the online platform through which complaints to Ombudsman Services are raised, managed, progressed and resolved.

Read more | Mar 03, 2020

Meet the team: Donna Sheridan, senior marketing and communications manager

10 Questions: Introducing Donna Sheridan.

Read more | Mar 02, 2020

NEW VIDEO: "When can I complain to Ombudsman Services?"

Introducing our latest educational video for consumers

Read more | Jan 27, 2020

Perspectives on the Supplier of Last Resort process

At our last workshop on the SoLR process, we aimed to build a standard approach for dealing with failed supplier complaints and customer service issues.

Read more | Jan 09, 2020