News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Response to Ofgem’s latest coronavirus update | 8 Apr 2020

Regulator Ofgem has today (Wednesday 8 April) published a blog post and open letters to energy suppliers and networks, setting out its expectations of the industry during the disruption caused by Covid-19. The letters set out what is “high priority and must be delivered” by businesses.

Read more | Apr 08, 2020

Coronavirus: Monday 6 April update for member companies

We hope as you read this, you and your colleagues are safe and well.

Before we provide an update on the impacts of coronavirus and about some changes we will be making to our service, we would like to thank member companies for proactively sharing some of the challenges that are being faced by suppliers in the energy and communications sectors.

Read more | Apr 06, 2020

Understanding the voice of our customers: April 2020

At the end of 2019, Ombudsman Services invited member companies to share their feedback about our services, from the communications they receive to the systems used when dealing with complaints.

Read more | Mar 31, 2020

Coronavirus: Telecoms providers to lift broadband data caps and protect vulnerable

The UK’s major telecoms providers have agreed a set of important commitments to support and protect vulnerable consumers and those who may become vulnerable due to circumstances arising from Covid-19, the government has announced.

Read more | Mar 30, 2020

Ombudsman Services position on Coronavirus [COVID-19]

We would like to provide our partner businesses and stakeholders with some information about our current status, approach and actions, plus the business continuity plan (BCP) for Ombudsman Services.

Read more | Mar 13, 2020

Case Management System (CMS) 2020 plans: pause and review

Our Case Management System (CMS) is the online platform through which complaints to Ombudsman Services are raised, managed, progressed and resolved.

Read more | Mar 03, 2020

Meet the team: Donna Sheridan, senior marketing and communications manager

10 Questions: Introducing Donna Sheridan.

Read more | Mar 02, 2020

NEW VIDEO: "When can I complain to Ombudsman Services?"

Introducing our latest educational video for consumers

Read more | Jan 27, 2020

Perspectives on the Supplier of Last Resort process

At our last workshop on the SoLR process, we aimed to build a standard approach for dealing with failed supplier complaints and customer service issues.

Read more | Jan 09, 2020