News & events

Keep up to date with the latest news and events from Ombudsman Services. Events are currently only available to members of our scheme and stakeholders.

Case Study: Roaming Charge

The Consumer received a bill showing ‘out-of-bundle’ charges for data usage while travelling within the EU.

Read more | Last updated Sep 01, 2021

An Update from our Public Affairs Team

This month the Policy and Public aAffairs Team have responded to a number of enquiries and consultations underway at Westminster.

Read more | Last updated Sep 01, 2021

Billing Explanations: Hints and Tips

Helping your customers to understand their bills is a valuable service that can result in: growing trust, improving customer experience and reducing their need to contact you repeatedly. We explored this subject in the June Sector Liaison Panel and have summarised the many valuable contributions below.

Read more | Last updated Jul 14, 2021

An update on Broker ADR

Ofgem are currently undertaking a statutory consultation on its microbusiness strategic review.

Read more | Last updated Jun 24, 2021

An update from the Partner Support Team

For those who were able to join us for the June Sector Liaison Panel you will have had the opportunity to connect with our Partner Support Team (if you hadn’t already!).

Read more | Last updated Jun 24, 2021

Addressing consumers concerns

The consumer agreed to have smart meters installed. The engineer attended and installed an electricity smart and a gas smart meter. While there wasn’t an issue with the electricity meter, the consumer raised concerned with the gas meter installation.

Read more | Last updated Jun 22, 2021

Call Diversion

The customer owned a small pub and asked their communications provider to divert calls from their landline to the mobile phone of a staff member. This would allow the staff member to take bookings.

Read more | Last updated Jun 15, 2021

Communications Sector Liaison Panel [June 2021]

Join us on Wednesday 23rd June for our Sector Liaison Panel. The event is set to run between 10:30 – 12:20 and is intended for Communications providers

Read more | Last updated May 12, 2021

Energy Sector Liaison Panel [June 2021]

Join us on Thursday 24th June for our Sector Liaison Panel. The event is set to run between 10:30 – 12:20 and is intended for Energy providers.

Read more | Last updated May 11, 2021

Ombudsman Services recognised as one of the UK’s Best Workplaces for 2021

Ombudsman Services made the 2021 Best Workplaces list, published by Great Place to Work® UK

Read more | May 06, 2021