Improve understanding of the billing code of practice to avoid revenue losses for your business. Using real life case studies we'll help you avoid causing customer detriment, billing and customer service issues.
For energy providers only
Through our digital training and refresher sessions, we'll pair guidance on he billing code of practice with real-life cases to help you identify issues and ultimately recover revenue.
An energy provider cannot seek payment from a consumer for unbilled energy that was used more than 12 months ago. Due to this, some energy suppliers are losing thousands of pounds a year because they have to write-off bills. It's more important than ever to accurately keep track of what you are billing customers and when.
• Available for members only.
"The workshop was excellent - we highly recommend it to any supplier who may be unsure about Standard License Conditions"
Our Back Billing Code - Training Module is only available to energy suppliers. Before we can get you started with this training, please speak with our dedicated Account Consultants.
Call: 01925 773921
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As a fully onboarded member of a scheme you will also have access to several different training materials and assets such as:
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