CORONAVIRUS: Member companies: Due to the impact of coronavirus on consumers, suppliers and the ombudsman, please be aware that new and existing cases, processes and procedures are being affected. We are now prioritising vulnerable customers, essential issues and emergency cases. Some cases may need to be put on hold or delayed, whilst for others extended timeframes will be applied. Read more

Guidance notes

A library of Guidance Notes that explains to members how we operate across the sectors in which we operate

Energy

Communications

General

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