A library of Guidance Notes that explains to members how we operate across the sectors in which we operate
What to include in a case file - advice for communications providers
Reporting regulatory breaches and systemic problems to Ofcom
Our approach to complaints affected by Covid-19 - Communications
Disputes where a company believes it has acted appropriately
Disputes where a company thought a complaint had been resolved
Disputes when a complaint began and whether eight weeks has elapsed
Disputes where a company believes it has acted appropriately
Sector Liaison Panel (SLP) Terms of Reference 2011 (ARCHIVED VERSION)