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Our approach to complaints affected by Covid-19 [Communications]

Ombudsman Services | July 2020

Our approach to complaints affected by Covid-19

Covid-19 is an unprecedented event which has caused a wide range of challenges for communications providers. To help understand how we are going to approach complaints about issues that occurred during the initial lockdown period, we have provided the following links to our guidance.

Challenges for providers when arranging engineers’ visits

Our approach to complaints involving compensation for delays in installations or fault repairs

Our approach to complaints about customer service which has been impacted by Covid-19